How to make changes to a Booking

1. Your customer can no longer attend but has someone else attending in their place:

Find your Booking

Head to the Search bar and look for the customer's booking either by typing in their Name or Booking ID. Select the correct booking from the drop-down menu

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Click Change booking holder

This is located on the Details page under the name, email and phone number for the booking. If the new booking holder has attended before, you can type in their details and select their record from the drop-down to pre-populate the fields

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If the customer has never been to the venue before or you can't find an existing customer record - you can click '+New booking holder' option and type in the new customer's details. Click 'Continue' and 'Save' to confirm the booking holder change

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2. When your customer is no longer able to attend the original date but wants to visit another time:

Find your Booking

Head to the Search bar and look for the customer's booking either by typing in their Name or Booking ID. Select the correct booking from the drop down menu

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Click on the Availabilities tab

Located on the right-hand side of the page, click on the Availabilities tab. From here, click on the Calendar icon if you need to change it to the customer's preferred Booking Date

Scroll down and select the product that they want to book into - add the number of tickets that is wanted and click Add items to booking,  you can press Undo if you made a mistake and if you want to add additional items or add-ons, click the < button and repeat the previous steps

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Remove original tickets

Click on the Items  tab and deleted the original (unwanted tickets) from the booking by clicking the Delete button (trash can icon) next to each line of items, click Save & Reserve or Undo Delete if you deleted the wrong item

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Add Booking Notes

This optional but we highly recommend making this part of your staff processes. Click on the Details tab, and click Add Booking Notes -  e.g. "Originally booked 8th April- changed booking to 20th May by Staff Name DD/MM/YYYY". Click Save so that in future, it can be referred to by yourself or other staff members

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Taking outstanding payments

If the amount of the new items is equal to the amount originally paid, no money will be owing. If any money was paid previously but is not enough to cover the Booking Total, it will be deducted accordingly and calculate the amount owing. Anything owing will be marked in red as below. Click the Take Payment button at the bottom of the page if upfront funds are required 

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Send new email confirmation

Any updates made to bookings will usually need a resend of the confirmation email. Click the more button in the top right corner of the screen and click Send Confirmation Email, a pop-up modal will prompt you to confirm the email address

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