Editing a customer's gift card

Time to time, customer's make errors or in some instances, expiry dates are extended - here is our guide to editing gift cards
 

Head to the Gift Card area

Hover over the 'Products' menu and select 'All Products'

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From the 'Products' page, find your product, click the more button and select 'View Giftcards'

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Find your Gift Card

This will direct to the Manage section of the Gift Card product. Click on the Search bar and type in the gift card ID into the search box that appears, this will show the exact gift card you want to edit

Click the more icon for that row and select View giftcard 

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Edit the Gift Card

This will take you to the Gift Card ID and details page

From here you can adjust or add the following:

  • Gift Card #
  • Balance
  • Expiry date
  • Is sent status (for physical only)
  • Recipient Name, email and message
  • Delivery details (for physical only) such as Delivery name, Tracking ID and Delivery address
  • Address (this is only important if it is for Physical Gift Cards)
  • Comments
  • Please note: purchaser details such as Name, Email, Phone can be found on the details page

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Once you've made changes, you can click Save to make these changes live 

 

Any changes made to a gift card is recorded in the Timeline towards the bottom of the page

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Please note, any changes to balances will only update in the back end and on digital gift cards, physical gift cards can't be amended once issued but can it's status can checked on ROLLER POS or in VM

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