Editing a customer's gift card

Time to time, customer's make errors or in some instances, expiry dates are extended - here is our guide to editing gift cards
 

Head to the Gift Card area

Hover over the 'Products' menu and select 'All Products'

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From the 'Products' page, find your product, click the more button and select 'View Giftcards'

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Find your Gift Card

You will be taken to the Manage section of your Gift Card product. Click the Filter button (funnel icon) and type in the gift card ID into the search box that appears, this will show the exact gift card you want to edit

Click the more icon for that row and select View giftcard 

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Edit the Gift Card

A new page will open, scroll down to the bottom of the page and click Edit Details

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From here you can adjust the following:

  • Balance
  • Purchaser details such as Name, Email, Phone
  • Recipient Name and email
  • Address (this is only important if it is for Physical Gift Cards)
  • Expiry date
  • Message
  • Comments

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Once you've made changes, you can click Save Changes to make these changes live 

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Any changes made to a gift card is recorded in the Gift Card Activity History at the bottom of the page

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Please note, these changes will only update in the back end and on digital gift cards, physical gift cards can't be amended once issued.

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