Attendance Report

 

What is this report used for?

  • The Attendance report shows all of the check ins for a selected date range.
  • The purpose of using this report is to see how many people have visited your venue, with the ability to apply filters on a range of variable, regardless of how many bookings are made for that particular day.

 

How does it work?

  • You can adjust the time frame, product, and devices on this report to see how many total redemption and total unique visitors has visited your venue during a particular time frame.

 

What data can you see?

You can filter the report by product name and/or device name:

  • Product Name is the filter is used to include or exclude certain products from appearing on the report, and therefore see the number of check ins for specific products within a date range.
  • Device Name is the filter is used to view the transactions processed on individual POS devices.

In order to adjust the column displayed on the report, select the window icon.

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The columns available are:

  • Total redemption count is number of check ins
  • Unique visitors is how many unique tickets have been checked in
  • Booking ID is the  booking reference number in ROLLER that the transaction was against
  • Booking Name is the name  of the customer who checked in
  • Email is the email addressed used to make the booking
  • Product Name is the parent product and the ticket type that was checked in
  • Booking Amount is the total value of the booking (including fees and tax)
  • Check-in Date is the date and time the ticket/s were checked in
  • Purchase Date is the date the checked in tickets were purchased
  • Redemption Count is the number of tickets checked in for that line item
  • Device Name is the name of the POS device used to process check in
  • Postcode is the postcode of where the person making the booking is from. This field is only going to show up if this data is captured either in the online checkout flow, POS, or Admin
  • Session Time is the time of the session based product, if a non-session based product is listed, this column will be blank

 

How is this report activated?

This is automatically included in each platform upon platform creation.

 

Frequently Asked Questions

  • What is the difference between Total Redemption Count and Total Unique Visitors?
    • Unique Visitors refers to the number of people that have come into the venue over the selected date range. For example, if a person has a ticket/booking which can be redeemed multiple times (eg. Season Pass) then they will be recorded as 1 unique visitor even if they checked in 5 times over the selected date range. Total Redemption Count looks purely at the number of check ins, so 5 Season Pass redemptions over the date range will count as 5 redemptions.

 

Case Study

  • Jamie is preparing for a management meeting and need to know how many customers have visited Wonder World Theme Park within the last 6 months. To get the information she needs, she will need to run an Attendance report and filter the date to “within the last 6 months”. She can also switch the view from grid to graph so she can visually identify which dates were the busiest.
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