How to reset your ROLLER champion account

Each venue will have key staff designated as ROLLER Champions who will be able to submit a ticket on your behalf. These are created during platform onboarding.

If you are not a ROLLER Champion, please speak with one of your colleagues in regards to your request. In the event they are not able to assist, they are able to log a support request with ROLLER, please see our article on Internal Venue Support Process.


Resetting the password

If you are a ROLLER Champion you should already have an account set up for you by us. If you are having trouble logging in to submit a support request:

  • Check your emails for a welcome email from ROLLER Support with a link to set a password for your account. Please make sure to also check your spam folder
  • If you can’t find the welcome email, but know a ROLLER Champion account has been created for you, visit our Support portal and click 'Sign In' and click the 'Forgot my password'. Enter your email address and click 'Submit'. 



Check your inbox and spam folder, an email with a link to reset your password,  should come through, as below:


If after 30 minutes, you have still not received an email, please call your local support line and we will be able to assist you.

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